Ramana,V Venkata. <br/><br/>
Customer Relationship. 

 - 1St. 
 - New Delhi.  Excel Books.  2005 
 - xxiii,368p. 
<br/><br/><label>ISBN: </label> RS 195.00 
<br/><br/><label>Dewey Class. No.: </label>658.8 RAM