David L Goetsch <br/><br/>
Quality Management; Introduction to Total Quality Management for Production, Processing, and Service 

 - 5th 
 - Delhi  Pearson  2006 
 - 814P. 
<br/><br/><label>ISBN: </label> RS 5173.63 
<br/><br/><label>Dewey Class. No.: </label>658.4013