Zeithaml, Valarie A <br/><br/>
Services Marketing: Integrating Customer Focus Across The Firm 

 - 4th 
 - New Delhi  TMH  2008 
 - VII 743p. MR-1/P 
<br/><br/><label>ISBN: </label> RS 275.00 
<br/><br/><label>Dewey Class. No.: </label>658.8