Nayar,Vineet <br/><br/>
Employees First, Customers Second 

 - 1st ed. 
 - Boston  HBS Press  2010 
 - vii, 198p. 
<br/><br/><label>ISBN: </label> RS 595.00 
<br/><br/><label>Dewey Class. No.: </label>658.3152 NAY