Evans, James R. <br/><br/>
Quality & performance excellence: management, organization, and strategy 

 - 6th ed. 
 - New Delhi  Cengage Learning  2013 
 - xvi,444p. 
<br/><br/><label>ISBN: </label> Rs.410.00 
<br/><br/><label>Dewey Class. No.: </label>658.4013 EVA