Greenberg, Paul <br/><br/>
CRM at the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging your Customers 

 - 4th ed. 
 - New Delhi  McGraw-Hill  2017 
 - vi, 682 p. 
<br/><br/><label>ISBN: </label> RS 685.00 
<br/><br/><label>Dewey Class. No.: </label>658.812 GRE