Phillips, Robbin <br/><br/>
The Passion Conversation: understanding, sparking, and sustaining word of mouth marketing 

 - 1st ed. 
 - New Jersey  John Wiley & Sons  2013 
 - vii, 212 p. 
<br/><br/><label>ISBN: </label> RS 1778.94 
<br/><br/><label>Dewey Class. No.: </label>658.872 PHI