Zeithaml, V.A <br/><br/>
Services Marketing: Integrating Customer Focus Across the Firm 

 - 6th ed. 
 - New Delhi  MGH  2015 
 - vii 711 p. 
<br/><br/><label>ISBN: </label> 750.00 
<br/><br/><label>Dewey Class. No.: </label>658.8 ZEI