Zeithaml,Valarie.A et-al <br/><br/>
Services Marketings; Integrating Customer Focus Across The Firm 

 - 4Th 
 - New Delhi  TMH  2006 
 - XXIX,743p. 
<br/><br/><label>ISBN: </label> RS 399.00 
<br/><br/><label>Dewey Class. No.: </label>658.8 ZEI