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A Complaint is a Gift; using customer feedback as a strategic tool

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Material type: Text

TextPublication details: New Delhi Tata Mc Graw Hill 2003Edition: 1stDescription: 222p

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Holdings
Item type	Current library	Home library	Call number	Status	Notes	Date due	Barcode
Books	School of Management Library	School of Management Library		Available	2004-10-15		KSOM7456

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