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Customer Relationship Management; a strategic imperative in the world of e-business by
Edition: 1st
Material type: Text Text
Publication details: Toronto John Wiley & Sons 2000
Availability: Items available for loan: School of Management Library (1).

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Performance driven CRM by
Edition: 1st
Material type: Text Text
Publication details: Ontario John Wiley & Sons 2002
Availability: Items available for loan: School of Management Library (1)Call number: 658.812 BRO.

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