000 00332nam a2200145Ia 4500
008 240517s9999||||xx |||||||||||||| ||und||
020 _cRS 995.00
040 _aKSOM
100 _aK V Ramani
245 0 _aDelivering Service Quality
250 _a1st
260 _aNew Delhi
_bMac Millan
_c2000
300 _a651p,
942 _cBK
999 _c178427
_d178427