| 000 | 00395nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 240517s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _cRS 3367.00 | ||
| 040 | _aKSOM | ||
| 082 | _a658.812 WOO | ||
| 100 | _aWoodcock , Neil | ||
| 245 | 4 | _aThe Customer Management Scorecard; Managing CRM for profit | |
| 250 | _a1st | ||
| 260 |
_aLondon _bKogan Page _c2003 |
||
| 300 | _a428p. | ||
| 942 | _cBK | ||
| 999 |
_c179228 _d179228 |
||