| 000 | 00362nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 240517s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _cRS 295.00 | ||
| 040 | _aKSOM | ||
| 100 | _aRichard, Darlene D | ||
| 245 | 4 | _aThe Customer Response Management Handbook | |
| 250 | _a1st | ||
| 260 |
_aNew Delhi _bTata Mc Graw Hill _c2004 |
||
| 300 | _a546p. | ||
| 942 | _cBK | ||
| 999 |
_c179525 _d179525 |
||