000 00336nam a2200145Ia 4500
008 240517s9999||||xx |||||||||||||| ||und||
020 _cRS 336.00
040 _aKSOM
100 _aHeizer,J.H
245 0 _aCases in Total Quality Management
250 _a1st
260 _aAustralia
_bThomson
_c2004
300 _a238P.
942 _cBK
999 _c179914
_d179914