000			00352nam a2200157Ia 4500
008			240517s9999||||xx |||||||||||||| ||und||
020			_cRS 788.00
040			_aKSOM
082			_a658.812
100			_aReichheld,Frederick.F
245		0	_aLoyalty Rules!
250			_a1st
260			_aBoston _bHBS Press _c2001
300			_a213 p.
942			_cBK
999			_c180877 _d180877