000 00322nam a2200145Ia 4500
008 240517s9999||||xx |||||||||||||| ||und||
020 _cRS 786.00
040 _aKSOM
100 _aStinnett,B
245 0 _aThink Like Your Customer
250 _a1st
260 _aNew York
_bMGH
_c2005
300 _a261p.
942 _cBK
999 _c181697
_d181697