000 00337nam a2200145Ia 4500
008 240517s9999||||xx |||||||||||||| ||und||
020 _cRS 275.00
040 _aKSOM
100 _aN Hill
245 0 _aHandbook of Customer Satisfaction
250 _a1st
260 _aNew Delhi
_bInfinity Book
_c2006
300 _a290P
942 _cBK
999 _c182713
_d182713