| 000 | 00340nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 240517s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _cRS 299.00 | ||
| 040 | _aKSOM | ||
| 100 | _aReal Bergevin | ||
| 245 | 0 | _aCall Centers for Dummies | |
| 250 | _a1st | ||
| 260 |
_aNew Delhi _bJohn Wiley & Sons _c2005 |
||
| 300 | _a362p. | ||
| 942 | _cBK | ||
| 999 |
_c183043 _d183043 |
||