000 00375nam a2200157Ia 4500
008 240517s9999||||xx |||||||||||||| ||und||
020 _cRS 595.00
040 _aKSOM
082 _a658.3152 NAY
100 _aNayar,Vineet
245 0 _aEmployees First, Customers Second
250 _a1st ed.
260 _aBoston
_bHBS Press
_c2010
300 _avii, 198p.
942 _cBK
999 _c186185
_d186185