000 00406nam a2200157Ia 4500
008 240413s9999||||xx |||||||||||||| ||und||
020 _cRS 13061.00
040 _aCLIB
082 _a658
_bPAL
100 _aPalacios, Ricardo Colomo
245 0 _aCustomer Relationship Management and the Social and Semantic Web
250 _a1st
260 _aNew York
_bIGI
_c2012
300 _axvi,342p.
942 _cBK
999 _c88024
_d88024