000			00298nam a2200133Ia 4500
008			240411s9999||||xx |||||||||||||| ||und||
040			_aKISS
100			_aZeithaml, Valarie A.
245		0	_aServices Marketing
250			_a6th.
260			_aNew Delhi _bTMH _c2013
300			_a711p.
942			_cBK
999			_c9597 _d9597